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Safety Statement


 

Mount Falcon Estate Safety Statement

Mount Falcon Estate is committed to providing a safe and healthy place to be for both our guests and staff.  To ensure that, our specially appointed COVID-19 health ambassadors are continuously monitoring our safety measures to ensure your wellbeing and peace of mind. Following are some of the processes we have put in place to ensure a safe and special stay at The Mount Falcon Estate.

 

- All staff members have been trained on the essential hygiene and respiratory etiquettes and physical distancing requirements.

- Signage with information about the signs and symptoms of COVID-19 and correct hand-washing techniques have been erected across the estate.

- Hand sanitizer stations have been set up in all areas.

- We have social distancing signage to provide guidance for guests and staff in all public spaces.

- We have provided up to date information to our team on the Public Health advice issued by the HSE and Gov.ie.

- We have increased our frequency of cleaning and disinfection of all areas with special attention to high touch points.

- We have elevated our sanitation of bedrooms and removed all nonessential items.

- All linen is laundered by our certified laundry supplier to a temperature above 60 degrees.

- We have adapted the workplace to facilitate physical distancing including the back office.

- Our bar and restaurant have been relocated to adhere to social distancing measures and a new outdoor open-air tent has been designed and constructed to house our food and beverage offering.

- New reservation procedures have been implemented to control capacity in line with the health and safety guidelines.  

- We will keep a contact log to help with contact tracing.

- Contactless payment services are available in all locations.

 

 Reception

- Upon entering the hotel lobby, there are sufficient hand sanitizers available along with signage & floor markings to observe social distancing guidelines. Our staff will ensure all queues are minimised at all times.

- We have limited the amount of reception staff to be rostered at any one time and social distancing will be adhered to amongst our team.

- A regular hand washing routine is followed. 

- Express check in/ checkout options available to all guests, as all guest information can be obtained prior to arrival via phone along with explaining guest bills prior to check out.

- All payments can be made via phone call where possible to limit face to face transactions. We are politely encouraging contactless payments and minimizing cash transactions where possible.

- Between all guest transactions, staff will be sanitizing all hard surfaces, i.e. front desk & credit card machines.

- All pens & room keys will be sanitized after every use.

 

Estate Activities 

      

- Clay shooting

This is an outdoor activity where we can maintain social distancing at all times.

All safety equipment and Guns will be sanitized before and after each use.

Hand sanitizer and disposable gloves will be available at all times.

 

- Fishing

This is an outdoor activity where we can maintain social distancing at all times.

All equipment, rods and reels will be sanitized before and after each use.

 

Hand sanitizer will be available at all times.

 

- Golf driving Range

This is an outdoor activity where we can maintain social distancing at all times.

The Golf clubs and tokens and balls will be sanitized before and after each use.

Hand sanitizer will be available at all times.

 

- Falconry

This is an outdoor activity where we can maintain social distancing at all times.

We will supply disposable gloves for each person and we will have hand sanitizer available at all times.

 

All activities will require advanced booking to ensure we have all the safety procedures in place for the number of people booked on each activity.

 

Food and Beverage Team.

 

- All staff have been trained and understand the guidelines with regards to social distancing.

- Hand sanitizers have been placed at the entrance to our open-air tent and BBQ areas, separate sanitizers are available for staff to sanitize after serving every engagement with a customer.

- Social distancing will be applied to all staff, with staff levels reduced to ensure this.

- Table cloths will be changed after every use and all hard surfaces disinfected. 

- Menus will not be printed; all items will be listed on chalk boards.

- Only single use condiment sachets will used on the premises.

- Clear floor markings and a one-way system to enter and leave the open-air bamboo tent have been put in place.

 

We will continue to monitor the evolving situation and we will keep our policies under review with the latest recommendations and requirements set out by the Irish Government.

 

Please enjoy your stay knowing we have undertaken all precautions.

 

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